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Approve or revoke Pace support access

Approve a Pace support access request, see exactly what support can do once you say yes, and revoke access at any time — it takes effect within 30 seconds.

3 min readUpdated 17 Sept 2026

Pace support can only get into your workspace if a named person on your team approves it, and you can take that access back at any time.

Permissions required: Only the teammate the request is addressed to can approve or deny it. Owners, admins, and that teammate can all revoke access once it's active.

What a request looks like

When Pace support needs to work inside your workspace, they send a request naming one specific person on your team and a reason for the request. That person sees:

  • A bell notification with a Review button
  • A banner at the top of Pace with the reason and Approve / Deny buttons

Nobody else on your team sees this banner until a decision is made. If you're not the addressed person, nothing changes for you until access becomes active.

Approve or deny a request

  1. Open the notification or the banner and read the reason support gave for the request.
  2. Click Approve… or Deny.
  3. If approving, confirm in the dialog. Denying ends the request — support has to send a new one to ask again.

What approving allows

Approving gives Pace support the same access as an owner of your workspace, including changing budgets and pausing campaigns, for as long as the access stays active. Access doesn't expire on its own — it lasts until someone revokes it.

While support has access, a banner stays visible to your whole team naming who's in. It's never hidden, and it can't be dismissed.

Revoke access

  1. Open the active-access banner, or go to Settings and find the Pace support access card.
  2. Click Revoke… next to the request.
  3. Confirm. Access ends within 30 seconds.

You don't need to wait for support to be doing something specific — revoke whenever you want, for any reason.

Where support's changes appear

Everything Pace support does while inside your workspace is labelled Pace support in every change made to your accounts, kept separate from changes made by your own team. The Settings card also keeps a full record of every request — approved, denied, or revoked — visible to everyone on your team.

Note: Pace support access is only ever initiated by Pace. Your team can't invite Pace support in from Pace's side — you can only approve or deny a request that support has already sent.

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