Troubleshooting & FAQ
Fix sync issues, understand why Pace took an action, and get quick answers to billing questions.
4 articles
Why isn't my ad account syncing?
Your ad account stopped updating? Find the cause in a minute (an expired connection, an unlinked account, or a permission change) and get it syncing again.
Why did Pace change my budget?
Every budget change Pace makes is logged in the Changes tab with who made it, why, and the exact numbers. Here's how to find the entry and read it fast.
Common connection errors
Match the connection error you just hit to its cause and a quick fix, from Access Restricted to accounts that never appear, and get unblocked in a minute.
Common questions about billing
Straight answers on when Pace charges your card, how to cancel or change plans, where to find invoices, and what happens to your accounts if you cancel.
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