Troubleshooting & FAQ
Fix sync issues, understand why Pace took an action, and get quick answers to billing questions.
9 articles
Get help from inside Pace
Message the Pace team without leaving the app: open a support ticket from the Dot panel, track its status, and read every reply in the same chat panel.
Why isn't my ad account syncing?
Your ad account stopped updating? Find the cause in a minute (an expired connection, an unlinked account, or a permission change) and get it syncing again.
Why is my data out of date?
Numbers look behind? See what the Synced chip means, how often Pace refreshes on your plan, and how to pull the latest figures from your platforms now.
Why did Pace change my budget?
Every budget change Pace makes is logged in the Changes tab with who made it, why, and the exact numbers. Here's how to find the entry and read it fast.
Why didn't Pace adjust my account today?
A pacing run that moves no budget is nearly always a setting, not a fault. Here's how to read the Changes tab and check the five things that hold a run back.
Common connection errors
Match the connection error you just hit to its cause and a quick fix, from Access Restricted to accounts that never appear, and get unblocked in a minute.
Why can't I see a feature?
Four reasons a Pace feature is missing — your plan, your role, the ad platform, or a workspace setting — plus where to check each one and switch it back on.
Common questions about billing
Straight answers on when Pace charges your card, how to cancel or change plans, where to find invoices, and what happens to your accounts if you cancel.
Common questions about pacing
Straight answers on what pacing touches and what it leaves alone: bids, edits made in Ads Manager, shared budgets, weekends, currency and the 1st of the month.
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